Seel Worry-Free Delivery: Protection & Claims

Post-Claim Support & Timeline

Resolve Issues with Seel
To begin your claim, please have your order details ready. If you have all the necessary information, click the button below to access the Seel Resolution Center.

Don't have your order details?
If you cannot locate your order number or specific details, please contact our team at info@anleolife.com for assistance before proceeding.

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Claim Eligibility & Payout Standards

Lost in Transit

  1. Payout: 100% of the total order value (excluding shipping fees).
  2. Claim Type: Package not delivered, or no tracking updates.
  3. Eligibility & Criteria:
  • Domestic U.S.: Considered lost if not received within 30 days after shipment.
  • International: Considered lost if not received within 60 days after shipment.
  • Abnormal Status: You may file a claim immediately if the tracking status shows a delivery anomaly.

Delivered but Missing

  1. Payout: 100% of the total order value (excluding shipping fees).
  2. Claim Type: Tracking shows "Delivered," but the customer has not received the package.
  3. Claim Window: Must be submitted within 7 days of the marked delivery date.
  4. Required Proof (Any one of the following):
  • Official Police Report.
  • Security or doorbell camera footage.
  • A formal "Lost Package" letter from the carrier.
  • Written documentation from other qualified authorities.

Item Damaged

  1. Payout: Based on the degree of damage, up to 100% of the item value (excluding shipping fees).
  2. Claim Window: Must be submitted within 7 days of delivery.
  3. Eligibility & Criteria:
  • Required: Clear photos of the external packaging and the damaged product.
  • Exclusions: Does not cover pre-existing product defects or damage caused by the consumer.
  • Note: All claims are subject to Seel's final audit and approval.

Shipping Delay

  1. Payout: $5 USD cash per order (or equivalent in your local currency).
  2. Claim Window: Must be submitted after the delay condition is met and within 90 days of the purchase date.
  3. Eligibility & Criteria:
  • Domestic U.S.: Considered a delay if not received within 10 days after shipment.
  • International: Considered a delay if not received within 30 days after shipment.
  • Automatic Verification: Payouts are determined and processed automatically based on the carrier's tracking data.

Consumer Claim Process

Step 1: Order Placement & Confirmation

After completing a purchase, the consumer will receive a confirmation email from Seel. This email contains a direct "Report an Issue" link, which serves as the entry point for starting a claim if any delivery issues occur.

Step 2: Submit a Claim via Seel Resolution Center

All claims must be submitted through the Seel Resolution Center. Consumers can initiate the process by clicking the link in their email or by visiting [https://resolve.seel.com/anleolife] directly. Merchants are advised to provide clear guidance to customers, directing them to this portal for efficient issue reporting.

Step 3: 24/7 Review & Resolution

Once your claim is submitted, Seel's dedicated team will review and process it within 48 hours. You can track your status 24/7 via the Resolution Center. For any claim-specific inquiries, please contact support@seel.com.

Seel Resolution Center: Step-by-Step Guide

Step 1: Enter Order Details

Input your email and order number to access the portal.

Step 2: Initiate Your Claim

Click the "Request a refund" button next to the affected items to start the process.

Step 3: Select Issue Category

Choose the option that best describes your situation (e.g., lost or damaged).

Step 4: Select Impacted Items

Select the specific products from your order that were affected.

Step 5: Upload Supporting Evidence

Upload your order screenshot and carrier letter to verify your claim.

Step 6: Choose Payout Method

Select how you'd like to receive your reimbursement (e.g., PayPal, Venmo).

Payout Options & Timelines

PayPal

Supports multi-currency transfers. Funds arrive instantly upon claim approval.

Venmo

Best for USD transfers. Funds arrive instantly upon claim approval.

Direct Deposit

Supports USD-only transfers via ACH to a U.S. bank account. Funds typically arrive within 1-3 business days.

Post-Claim Support & Timeline

Once your claim is submitted, Seel typically reviews and resolves applications within 48 hours. We recommend monitoring the Seel Resolution Center for live status updates.

If your claim remains unresolved after this 48-hour timeframe, or if you need further assistance, please contact us at info@anleolife.com. We are dedicated to ensuring a seamless and worry-free experience for every gardener.

Access Seel Resolution Center